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Customer Support


Context Help

If you get lost inside our hosting Control Panel, the first step you should take is to click the Help button, which is visible on each page. A pop-up menu will appear. It comprises detailed information about all the operations that you can perform on that particular page. Each pop-up window appears on the very same page so that you can swiftly return to your work.

Video Tutorials

We have an extensive array of video tutorials clarifying how to use our hosting Control Panel. They're shot for those of you who want to see how things are getting done rather than just reading articles. In this way, everyone can quickly get to know our Control Panel by merely watching our step-by-step tutorial videos.

F.A.Q.

If you can't find the solution you are looking for, have a glimpse at our extensive Frequently Asked Questions database, which includes questions asked by real users and offers practical solutions. We periodically update our Frequently Asked Questions database with new questions & answers so as to embrace all the new additions and innovations associated with our web hosting platform.

Ticketing System

If you still can't discover the solution you need in the FAQ section either, you can touch base with our great team of customer support engineers available 24/7 and ready to help you with any problem. Each trouble ticket you open will be replied to in less than one hour (the average ticket response time being approximately 20 minutes), so you won't have to wait a long time to receive an answer to your question.

Contact Details

US Toll Free Phone: +1-855-211-0932
US International: +1-727-546-HOST(4678)
UK Phone: +44-20-3695-1294
AU Phone: +61-2-8417-2372
OUR ID: 285918

Sales Lines Working Hours:
Monday to Friday:
10.00 AM - 12.00 AM GMT/UK
05.00 AM - 07.00 PM EST/USA
06.00 PM - 08.00 AM EST/AU

email: support@propersupport.com

Online Contact Form

Check your server status To check the status of your server if you think there is a problem, please go to: www.properstatus.com